Terms & Conditions

Service

Choosing the right cricket equipment or clothing is essential to enjoy your game. Bouncer Sports aims to provide you with high quality service levels.

We welcome visitors and highly recommend it. We stock cricket bats in stock for you to choose from, as well as all other cricket range. Our colleagues are trained to provide you with the very best service and advice on all our products from a cricket bat upwards.

If you are ordering a bat online, we will be happy to personally select at bat that meets your specs and will gladly email you pictures of the bat selected if you required.

If ordering online we have tried to make our website as simple as possible, however if you have any suggestions for us, please do let us know and will pass them over to our web team and look to have them implemented.

If you have any questions feel free to call on 0161 832 3470 or simply email us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will aim to respond very quickly.

 

Returns Policy

We guarantee your total satisfaction. All of our products come with a 14 day money back guarantee. This is providing that the item has not been used and is returned as new in it's original packaging and excludes any postal costs incurred, which are your responsibility.

We offer a very fair returns policy, should your goods not be the correct size or colour. We offer either an exchange of goods or a total refund, again providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return and if applicable, any exchange. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us and use the Goods Return note included with your order.

Please take extra care when ordering Customised items like shirt printing / badged Team wear customised with embroidery as they are nonreturnable for refund or exchange unless delivered incorrectly or faulty.

Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.  Our returns address is listed below.

 

Delivery

We acknowledge receipt of all orders via automated e-mail within a few minutes of receipt.

We aim to dispatch orders within 3-5 working days (maximum) of receipt (exc Sat - Sun & Bank Holidays). In reality 95% plus of all orders are dispatched within 48 hours of receipt.

We will always advise you of any possible delays. Can we ask for your patience please, during our busiest times of the year, usually from mid February to mid July inclusive and around Christmas/New Year time, when we may take up to 10-14 working days to dispatch your order .... kindly ensure to order early for Christmas and in pre-season to avoid any undue disappointment.

If your order is urgent we will always do all we can to pull forward. Please e-mail us or put a note in the special delivery instructions box at the checkout when you need the order by.

If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage. (UK orders only)

European, USA/ Canada and Australasia orders do take a little longer, depending on your destination, but are normally delivered within 7-10 working days via Parcel Force EURO 48 or Parcelforce Global service, both are tracked and insured signed for services.

Shipping is charged at cost.  Bulk orders up to 20 kgs - £6 charge with a 48 hour delivery time, excluding weekends.

 

Security & Privacy Policy

Shopping safely on bouncersports.co.uk

We hope you enjoy the ease and convenience of shopping on bouncersports.co.uk and other websites. Your confidence in our website and your internet security is really important to us, so we’ve put together some advice to help keep you safe when you shop.

Your password

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

It’s best to avoid using the same password for each of your online accounts, because if a criminal gains access to it, all your accounts could be at risk. Multiple passwords keep you safer.

When setting a password, it’s wise to use a mix of numbers and characters, and perhaps very personal to you. Most sites these days will set a minimum number of characters to use, but do avoid using obvious phrases like “password”, or your name, or phone number.

It’s a good idea to change your passwords on a regular basis, especially for sites you visit often and/or those which involve financial transactions.

If you ever get a request to reveal your password for an online site, don’t respond as legitimate sites and services will not ask you to forward them passwords via email. You may be tempted to share passwords with close family, but do bear in mind there’s always a risk they could pass information on inadvertently or share it with someone else.

You can re-set your password on bouncersports.co.uk at any time by signing into your account and choosing the Edit your password option. If you've forgotten your password, just enter your email address on the 'Forgot your password' page, and your password information will be resent. Then simply follow the instructions in the email to change your password.

It’s a good idea at this point to change your password to something that’s as secure as possible. If you decide to change your bouncersports.co.uk account password, or prompted to do so by us, we'll ask you to set one with no fewer than 8 characters, to include a minimum of one upper and one lower case letter, and at least one number.

For more information on online safety and passwords, there are a number of useful websites such as Get Safe Online, Microsoft Safety & Security, Google good to know

 

Computer security

 

Keep yourself safe from malware and viruses with adequate, up to date security on your computer. You can usually download free basic protection from providers such as AVG and McAfee, but for more comprehensive cover, it’s best to choose security software. Keep your software switched on and up to date, and make sure that your Windows operating system has the latest Microsoft updates. It’s a good idea to run regular scans on your computer.

Description: Norton by SymantecDescription: McAfeeDescription: AVG

When you’re opening emails, be careful. Don’t click on links to download files or open attachments you haven’t asked for, or aren’t expecting, as they may contain viruses.

Back up all your files so they’re available if the worst happens and your computer is infected by a virus.

 

Privacy promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Bouncer Sports complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

 

Your transaction security

Bouncersports.co.uk is secure

We fully understand how important it is to securely store any information that you provide. Bouncersports.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore, rest assured, that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.bouncersports.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

To give you even more confidence in shopping online with bouncersports.co.uk, our checkout process uses Verified by Visa, Mastercard® SecureCode™. and American Express SafeKey SM. These services enhance your existing card account against unauthorised use when you shop with us.

To use these services, you must first register with the bank or other organisations that issued your card.

http://www.mastercard.us/securecode.html

http://www.visaeurope.com/making-payments/verified-by-visa/

https://www.americanexpress.com/uk/

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

 

Please note:Your Verified by Visa, Mastercard® SecureCode™ or American Express SafeKey SM password is different from the bouncersports.co.uk password. We do not have any such access to card issuer passwords.

 

Intellectual property rights

The Website and all intellectual property protecting the Website ("Content") are the sole and exclusive property of us.

You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content.

Without our written consent, you may not use, transfer, adapt, copy or reproduce any part of the Content, this Website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.

You warrant that it is legal for you to view this Website in the jurisdiction to which you are subject. You are responsible for compliance
with all laws of that jurisdiction, in viewing or using the Content.

 

Contact Us

Bouncer Sports

Unit 2, Eversden Court

Cambridge Street Industrial Estate

Manchester

M7 1AY

Tel: 0161 832 3470

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.



All Contents of this Website are: © Bouncer Sports 2014